Help and Support

Frequently Asked Questions

The following is a selection of common questions asked by our users.

Select a question to view the answer.

If you can't find the answer to your question below, please e-mail us and we'll do our best to answer.

• Can I amend my shirt design and badge at any time?
  Yes. If you click on your own shirt or badge in your 'in-game' header, you can amend them at any time.
• Can I amend my choice of formation and players?
  Now that the game has started you cannot change your formation or players until the transfer window.
• I am playing the Main Game and want to change my game formation and players. How do I do this?
  You can only amend your formation on or before 7 December or during the transfer window in the last week of month two. During the game you can amend the players on your pitch by using the substitutes facility. If you wanted to make a wholesale change you will have to wait until the transfer window.
• I'm looking for a particular fund which is available on the Skandia platform, but I can't find it on the Funds page?
  The funds within the game have been selected from 20 Fund Managers. The list does not include all of the funds currently available on Skandia Investment Solutions.
• I want to make a substitution, will it take effect immediately?
  Yes. If you make a substitution at any point, that change will happen immediately.
• In the rules I notice that, at the end of the transfer window, all portfolios will be reset to allocate 9% of my overall portfolio into each fund in play and 10% into Cash. Do I need to do anything and why is this happening?
  If you don't make any formation or player changes, funds within your team will be automatically be reset back to these proportions at the end of the transfer window. This re-setting is intended to reflect the real market, where financial advisers manage your portfolio so that it continues to match your attitude to risk.
  
• Does the game take account of dividends earned by my funds?
  As soon the data provider confirms the amount of any dividend payable by one of your funds, that amount will be added to the value attributed to your cash holding (Goalkeeper). This will happen even where you have substituted that fund in the meantime.